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Forums > Central Square > The Infirmary
Subject: frequent log outs
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Author Messages

Nancy Brodsky
Philly
07/25/2007 7:18 AM  

I have been sitting here this morning learning the forum system and reading posts.  In the last 20 minutes I have had to log back in twice.  Seems like that shouldn't happen if you are active on the site.

Thanks

Nancy Brodsky

Dan Abraham
Cambridge, MA
www.iclub.com/support
07/25/2007 9:44 AM  
Nancy - there are a few possibilities:

First, it could be a timeout from StockCentral.  Joe assures me the timeout is much longer than 20 minutes, so let's set that aside for now.
Second, it could be your service provider.  Who do you pay for your internet connection?  I know AOL in particular still is tied to the old dial-up paradigm and tends to disconnect if left inactive for too long.
Lastly, were you making a post when it timed out?  I've noted that it will time out if I take more than 20 minutes to make a single post.

Let me know how it goes,
Dan Abraham
VP of Customer Care
ICLUBcentral Inc.
http://www.iclub.com/support
Makers of the world's most popular investment club tools.

Joe Craig
Ellicott City, MD
StockCentral Administrator
07/25/2007 11:09 AM  
The one thing that could result in timeouts is having your browser set to NOT accept cookies. You might want to check your cookie settings for this site.
Joe

Dan Abraham
Cambridge, MA
www.iclub.com/support
07/25/2007 11:19 AM  
Checking your cookies:

Firefox: Tools > Options > Privacy > Cookies
Internet Explorer: Tools > Internet Options > Privacy
Dan Abraham
VP of Customer Care
ICLUBcentral Inc.
http://www.iclub.com/support
Makers of the world's most popular investment club tools.
Note: You must be a StockCentral subscriber and logged in to post messages.
Forums > Central Square > The Infirmary > frequent log outs


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