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StockCentral :: Community
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Join in on the discussion with other like-minded investors in our community forums. Learn about the fundamental investing methodology and participate in educational workshops in the Investing forums, stay up-to-date on StockCentral news and make suggestions to the StockCentral team in Central Square, and discuss your favorite stock or recent market news in our A-Z ticker-based forums.
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Tonia Douglas
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| 04/17/2007 11:36 AM |
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| I am trying to generate the State Tax Forms from the 2006 State Tax Printer Software. When I get to the final step of generating the forms. I get a "serious error" message which tells me that I have to quit the program. So the program won't generate the tax forms. Why am I getting this error message? |
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Dan Abraham
Cambridge, MA
www.iclub.com/support
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| 04/17/2007 12:48 PM |
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Glad to help! First off, though, please contact Technical Support directly with your questions - while we love to read StockCentral and post on our favorite stocks, this is only a spare-time thing for us. You can reach Technical Support two ways:
1) Give us a call, Monday - Friday, 9:30 AM to 6:00 PM Eastern Time, at 617-661-2582. During the year, our average wait time is 2 minutes, in tax season, it goes up to around 5-7 minutes. We're in a bit of a lull right now, so the average time to get a human being was about a minute and a half. We've got 5 folks waiting for your call, and more on email duty. Which brings me to...
2) Submit a support request. Go to www.iclub.com/support and fill out a support request. That goes straight into our email queue, and we can answer you directly through email.
Tax questions, of course, get top priority right now, as we know you've got very little time to get your taxes filed.
To answer your question, it's one of two things:
Cause:
1. Multiple versions of Adobe are installed. Adobe Reader can get confused if Adobe 4, 5, and 7 are all installed at once, and new installations don't remove the older versions.
2. Adobe Reader is not installed at all!
Resolution:
Completely uninstall Adobe Reader, then install the latest version from Adobe's web page.
Uninstalling Adobe Acrobat
1. Click START > CONTROL PANEL > ADD/REMOVE PROGRAMS.
2. Look for Adobe Acrobat Reader. Uninstall all installations of Adobe Reader and Adobe Acrobat.
3. Exit Control Panel.
Installing Adobe Reader
1. Go to www.adobe.com and download the latest version of Adobe Reader (it's free).
2. Install the Adobe Reader.
3. Run the Tax Printer again.
That should do it! |
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Dan Abraham
VP of Customer Care
ICLUBcentral Inc.
http://www.iclub.com/support
Makers of the world's most popular investment club tools.
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