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StockCentral :: Community
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Join in on the discussion with other like-minded investors in our community forums. Learn about the fundamental investing methodology and participate in educational workshops in the Investing forums, stay up-to-date on StockCentral news and make suggestions to the StockCentral team in Central Square, and discuss your favorite stock or recent market news in our A-Z ticker-based forums.
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Dana Garoutte Trust Dana Garoutte Trustee
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| 03/27/2007 6:02 PM |
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When I have a screen of companies based on my criteria:
- I can get a Take Stock report
- If I click Report, I get: A critical error has occurred. Index was outside the bounds of the array.
- SSG does open in my TK, but contains garbage.
See attached file. I could not SnagIt into this message.
Dana
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 Attachment: SC Screener.doc
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Dave Forgianni
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| 03/27/2007 6:25 PM |
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Hi Dana,
The SSG files are currently being updated, they were incorrect. The corrected SSG files will be available in approx. 20 minutes. We apologize for this inconvenience and thank you for reporting the error.
Dave Forgianni
Product Manager
ICLUBcentral Inc. |
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Dave Forgianni
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| 03/27/2007 7:09 PM |
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The SSG data has been corrected now. Please let us know if you note any issues, thanks!
dave |
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Dana Garoutte
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| 03/27/2007 8:04 PM |
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The SSG data has been corrected now. Please let us know if you note any issues,
thanks!
Now when I try to get an SSG, it
takes a long time, and then I get an error:
A critical error has
occurred.
The
operation has timed out
I get the same error when I ask for a
report.
Dana
Dana Garoutte
danagaroutte@gmail.com |
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Dave Forgianni
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| 03/27/2007 8:12 PM |
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Yes you are correct. Thought we had it fixed but no. We'll have it fixed at the latest first thing tomorrow. We're trying to work on it tonight yet and i'll post here as soon as it is (really) fixed. Thanks in advance for your patience.
Dave |
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Dave Forgianni
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| 03/27/2007 9:17 PM |
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We are all set now. All components of the site should be functioning correctly. We apologize for the temporary interruption of service. Please let us know if you note any other problems at all, thanks!
dave |
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Thomas Marion
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| 03/29/2007 7:58 PM |
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Whenever I try to connect I get the following message
A critical error has occurred.
An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)
Any tips?
Tom |
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Dave Forgianni
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| 03/29/2007 10:01 PM |
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Hi Tom,
Our internet connectivity here in Cambridge was down intermittently throughout the day which had an impact on some of the site functionality. They were digging in the street, quite literally, and seem to have hit a couple wires we were hoping they wouldn't. The issue appears to be resolved currently. Hopefully it will not recur, we will in the meantime look at our StockCentral redundancy capabilities. We apologize for the temporary inconvenience.
Dave Forgianni |
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Dave Forgianni
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| 03/29/2007 10:07 PM |
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| While the screener is functioning, as is take stock in my tests, the data page is still currently returning an error. We will resolve this asap and apologize again for the temporary inconvenience. |
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Thomas Marion
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| 03/30/2007 8:35 AM |
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It is working this morning, at least right now anyway.
Tom |
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Dave Forgianni
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| 03/30/2007 10:36 AM |
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| Yep, we identified the issue and resolved it. Thanks for you patience during our beta period. |
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Jeanine Rasmussen
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| 04/03/2007 10:27 PM |
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Have tried to utilized the SSG with my TK5 and when I attempt to open the Toolkit SSG
form it says: run time error '53' file not found
Sure trying to get a handle on the stock central, but this is a pesky problem for me.
what am I doing wrong?? I do have the toolkit 5 open.
thanks for your help.
jeanine
rasmuj@aol.com |
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Joe Craig
Ellicott City, MD
StockCentral Administrator
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| 04/04/2007 1:32 AM |
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Jeanine,
"Error 53" is Toolkit's general purpose error message and it indicates that something has gone wrong transferring the data from StockCentral to your computer, and to Toolkit.
Most likely, you used either the wrong username or password when you configured Toolkit.
Here is the important thing: You need to enter exactly the same username and password into Toolkit that you use to access StockCentral. Even though the programs tells you to enter our email address, do not enter your email address! Enter your StockCentral username!
Fixing your username and email address will correct the problem! |
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Joe |
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Ellis Traub
Davie, Florida
www.financialiteracy.us
ICLUBcentral
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| 07/01/2007 1:26 PM |
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I had high hopes for the Excel download from the screener; but all I get when I click on it is a file with no extension and which, when opened turns out to be an .html page. It appears to be the login page for the site, although it has graphic failures ("x"s) and fields for username and password. Entering my username and password doesn't get it either.
I had hoped that it would produce an Excel page with the entire screen result on it so I wouldn't have to copy and paste 20 at a time from the Web page. Is it my system or
the screener? |
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Ellis Traub |
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sally an
ICLUBcentral, Inc.
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| 07/02/2007 9:34 AM |
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Ellis,
this is interesting because none of us ever had that problem. When you click it it is a file with .xls extension and if you have excel installed it will automaticlly open in excel as a normal worksheet.
the reason it is in html format (not file type) is because we need to accomodate earlier versions of Excel, this is a pure technical issue.
Would you please inform us of your computer setting? Operating System? do you have excel installed? which version?
Thanks.
Sally |
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ICLUBcentral Software Engineer |
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Dan Abraham
Cambridge, MA
www.iclub.com/support
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| 07/09/2007 11:25 AM |
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Ellis - if it's still giving you grief, give me a call - it's likely in the Windows settings, and will take about 5 minutes to fix.
Your friendly neighborhood repairman, back from vacation - |
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Dan Abraham
VP of Customer Care
ICLUBcentral Inc.
http://www.iclub.com/support
Makers of the world's most popular investment club tools.
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